Shipping Policy
At Twenty Wear, we’re committed to getting your order to you safely and as quickly as possible.
Shipping Within Egypt
We currently offer shipping across Egypt.
Delivery times may vary depending on your location, order volume, and courier availability.
- Cairo & Giza: 2–4 business days
- Alexandria: 2–5 business days
- Other Governorates: 3–7 business days
- Remote Areas: Delivery may take additional time depending on the courier service.
Please note that delivery estimates are approximate and may be affected by weekends, public holidays, weather conditions, or circumstances beyond our control.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on your delivery location and the available shipping options.
From time to time, we may offer free shipping promotions or special delivery offers. Any applicable promotion will be clearly displayed on our website.
Order Processing
Orders are typically processed and prepared for shipment within 1–2 business days after the order is confirmed.
Once your order has been handed over to the courier, you may receive a confirmation or tracking notification with the available delivery information.
Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and locations across Egypt.
The full order amount, including any applicable delivery fees, should be paid directly to the courier upon delivery.
Delivery Attempts
Our courier partner may contact you by phone to arrange delivery.
Please make sure that the phone number and delivery address provided at checkout are accurate and reachable to avoid delays.
If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or inability to contact the customer, additional delivery arrangements or fees may apply.
Delayed or Missing Orders
While we work closely with our delivery partners to ensure your order arrives on time, unexpected delays can occasionally occur.
If your order has not arrived within the expected delivery window, please contact our customer service team and provide your order number so we can assist you.
For orders that are confirmed as lost or damaged during transit, we will work with the courier to resolve the issue and provide an appropriate solution.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once your order has been processed or shipped.
Contact Us
If you have any questions about your order or delivery, our customer service team is here to help.
Thank you for choosing Twenty Wear.